Friday, December 10, 2010
Tuesday, September 14, 2010
Tuesday, August 31, 2010
Every month I send out an e-newsletter to our clients updating them technology tips and strategies for small business. Recently, we posted news on the Microsoft Office 2010 release - whats new, whats the same.... A few minutes later I got the following response from one of our long term customers: "I hate Office 2007 and wish I could go back to 2003!!!! A new version?? NO WAY!!"
I have to confess I'm still running Office 2003 on my own laptop, but in the next few days I'll be getting my brand new laptop with Office 2010. Can't wait to find out how I'll adapt to the "latest and greatest". Stay tuned...
Tuesday, February 23, 2010
Monday, January 18, 2010
Monday, January 11, 2010
After a number of extensions, the new MA Data Protection Law goes into effect March 1, 2009. Are you prepared to help your organization get into compliance with the new data security regulations? Massachusetts has enacted one of the most onerous data protection laws in the country. The regulations apply to every individual or entity, including those outside Massachusetts, that maintain personal information regarding Massachusetts residents, and regardless of whether the information is stored in paper or electronic form. To be in compliance, covered entities must ensure that such data is maintained securely, and develop Comprehensive Written Information Security Policies (CWISPs).
Take our quick poll (10 seconds!) and find how your business readiness compares to others.
One of the measures of success of Windows 7 is that call volume to Microsoft's help desk is down. According to Barbara Gordon, Vice President of Customer Support for Microsoft: "Overall we are finding our call center volume is down significantly more than we expected." Most Microsoft watchers would say this is because Windows 7 is a big improvement over Vista (definitely true!), but Microsoft also points out that two new support channels (worth checking out!) are also making a difference: Microsoft Answers and MicrosoftHelps on Twitter.
With Microsoft Answers, users can submit questions to the help community, and Microsoft employees validate answers. So far, Microsoft has validated about 60,000 inquiries.
The Microsoft Twitter help site went live in October. Users can post a tweet with "@microsofthelps" in the message and Microsoft will respond. Seven employees work full time on creating responses by either providing a simple answer (hard to do in 140 characters!) or pointing to a place where people can get a more detailed answer. The goal is to answer a question that 1000s of users may have with one response. "It's really like a customer megaphone," Gordon said.